1. Shipping and Delivery

We offer delivery throughout Canada. Delivery is free for orders over $125 before taxes and after discounts. For orders totalling less than $125 before taxes, a shipping fee of $14.95+tax applies.

We currently work with several shipping carriers for your orders: Canada Post, Nationex, Intelcom, UPS, and Purolator. Your order will be shipped with the carrier considered most efficient for your delivery region.

All orders are processed and picked up by the carrier within 2 to 4 business days.* Once your package is picked up by the carrier, delivery is completed within 1 to 5 business days, depending on the delivery region. When your order ships, you will receive a shipping confirmation email with your tracking number so you can follow your package's journey on the carrier's website.

*Please note: While we prioritize speed, certain exceptional situations may cause additional shipping delays. These delays may occur for order validation or verification purposes (e.g., incomplete address, payment issue, province error, error related to the use of a gift card, issue related to payment platforms such as Apple Pay, Sezzle, or others). In such cases, our team will contact you personally to resolve the situation before shipment.

1.1 Lost or Stolen Package

In accordance with the Consumer Protection Act, when our contract provides for the delivery of a good, we remain responsible until you receive your order. If your package is lost or stolen before being delivered to you or to a person you have designated, please contact us: we will open an investigation with the carrier and offer you a replacement or a refund, as applicable.

All our packages delivered via Canada Post are shipped with a "Do not safe drop" notice so the package cannot be left unattended. A delivery attempt will first be made at the door. If no one is present to receive the package, it will be left in the mailbox if its size allows. Otherwise, the package will be sent to the nearest post office and a delivery notice will be left for you so you can pick it up.

You can also track your package directly on the carrier's website using the provided tracking number. In the event of a significant delay or a failure on our part to meet our delivery obligations, you have the right to cancel the contract under the law; if applicable, any amount paid will be refunded within 15 days of your request.

1.2 Incorrect or Incomplete Address / Return to Sender

It is the customer's sole responsibility to ensure that the shipping information provided for the order is complete, valid, and accurate. Delays or additional fees resulting from an incorrect or incomplete address provided by the customer are not covered by our delivery commitment.

If you notice an error in your shipping address after placing your order, please let us know as soon as possible before your order ships.

If delivery of your package cannot be completed due to an incomplete or inaccurate address, the package will be returned to our shipping centre. Reshipping a package due to a return to sender caused by an incorrect or incomplete address incurs a shipping fee of $15, taxes included, charged to the customer.

If a package delivered by Canada Post must be picked up at the post office, the customer is responsible for picking up their package within the timeframe requested by Canada Post (the deadline is indicated on the package's tracking page). If this deadline is exceeded, the package will be returned to us marked "Unclaimed." The package may be reshipped (reshipping fee of $15, taxes included, charged to the customer), or credited (store credit), at our discretion.

1. Satisfaction

If you are ever not entirely satisfied with the delivery of your purchases, please contact us promptly. Shipping fees are non-refundable, and return postage costs are the customer's responsibility.

Atelier J² is not responsible for dissatisfaction with a product for which the customer did not receive advice from us. For personalized advice, please contact us by phone or email.

Contact Information

Atelier J² 102 - 45 rue Saint-Joseph, Sainte-Thérèse, Québec, J7E 4X5 438-520-3959 info@atelierj2.com